When most of us turn on a water tap or flush a toilet, we give little thought to the complex systems in place to make those simple, daily activities possible. We just take it for granted that the water will be there. As a matter of fact, reports Peggy Quint, Business Office Manager at Round Mountain Water and Sanitation District (RMWSD), some of the districtâs customers think those services âought to be free.â That alone indicates one of the districtâs more significant and ongoing issues: communication with the public and cusÂtomers. Currently, that issue is front and center, as customers will experience an uptick in water rates in their next billÂing cycle. This is the result of adjusting billing to a more equitable balance across…








